Support

Questions about access, the course, or anything else? We answer every message personally.

Contact the Team

Send us an email and we'll get back to you within 24–48 hours, usually much faster.

When you write, please include your order email and a short description of the issue - it helps us resolve things in one reply.

Quick Answers

Common support questions

Where do I find my course access after purchasing?+

Immediately after checkout, you'll receive an email from our delivery system with your access link and instructions. If you don't see it, check your spam or promotions folder - and if it's still not there after 15 minutes, email us at tubeautogenie@gmail.com and we'll get you sorted right away.

My payment went through but I didn't get a confirmation email.+

This is almost always a typo in the email address or the email landing in spam. Email us at tubeautogenie@gmail.com with your order confirmation number (you can find it in your payment provider receipt) and we'll manually verify your purchase and deliver your access.

I'm having trouble accessing a link in the course.+

Make sure you're logged into the right email and try a different browser or device. If the issue continues, send us a screenshot (without any sensitive information) and we'll fix it or point you to the right resource.

Can I access the course on my phone?+

Yes. The course materials and the entire system are designed to be mobile-friendly, and your access is delivered instantly - so you can work through it on any device, at your own pace, starting the moment you check out.

I have a question that isn't answered here.+

We'd love to hear from you. Email tubeautogenie@gmail.com with your question and we'll get back to you personally - no bots, no runaround.